Frequently Asked Questions (FAQs)
Have you checked if your Internet bill is paid? This is one of the most common causes of connectivity issues and should be your first step in troubleshooting. For additional help, browse our free tutorials for potential solutions. If the issue persists, feel free to contact us or book an appointment online.
Q. How long will it take to diagnose my problem? The duration of services varies depending on the issue, but most are completed within the first hour. If more time is needed, we will provide an estimate and await your approval before continuing.
Q. What happens if you fix my problem during the diagnosis period? Then there is no more to pay, job done!
Q. What if you can't fix my problem on site? If we are unable to resolve your issue onsite, we may need to take your device to our service center for further diagnosis. In such cases, you will receive a fixed quote for approval beforehand. You can rest assured that we prioritise transparency and clarity in our services, ensuring there are no unexpected bills or extra charges.
Q. What if you can't find a solution to my problem? In the unlikely event that we can't find a solution to your problem, you won't have to pay anything.
Q. How does the remote app work? The App facilitates secure remote access and control of computers, allowing for real-time troubleshooting, file transfers, system administration, and collaboration through encrypted connections and multi-platform support.
Q. What are your rates for MSPs, IT Businesses, Service Providers and Tech Companies? Rates for MSPs, IT Businesses, Service Providers and Tech Companies are available upon negotiation.
Q. What are your rates for Out of Hours, Weekends and Public Holidays? Our rates for Out of Hours, Weekends & Public Holidays are $120 for Diagnosis, then $30 per 15 Minute Blocks and $80 for Diagnosis, then $20 per 15 Minute Blocks for Remote Technical Support
Q. Do your goods and services come with Warranty or Guarantees? Our goods whether new or second hand, are fully compliant with Australian Consumer Law, including our services and labour, ensuring that you receive the highest standards of quality and reliability. Under this law, you are entitled to guarantees that our products and services will be of acceptable quality, fit for purpose, and match their descriptions. This warranty covers you against any defects or issues that may arise, providing you with peace of mind in every transaction. Rest assured, we are committed to upholding these legal protections to ensure your complete satisfaction with our offerings.
Can I drop off my Tech to you? Feel free to bring in your technology, but please give us a call beforehand. We may be on-site with other customers and want to ensure we're available to assist you.
Q. Do you offer same day service? Yes, we offer reliable same day service with a $40 fee added on top standard fees.
Q. What is the typical turn around time for repairs? Typically, repairs are completed within 1-3 business days, depending on the complexity of the issue and parts availability.
Q. Do you offer Pensioner or Student discounts? Yes, pensioners and students get 10% off on the diagnosis fee. However, same day service fee, remote technical support, 15 minute blocks, any products, hardware and software items are not eligible for discounts.
Q. How do we pay you? You can pay with cash on the day or with credit card when you Book Online. Businesses are invoiced.
Q. How can I schedule an appointment for technical support? You can call us, e-mail us or use our "Book Online" link in the menu at the top of your screen.
Q. Do you provide support for Apple, Samsung or Android products? Yes, we can set up any Samsung/Android/Apple Smartphone/Tablet to connect to your Wi-Fi, Smart TV, or Printer.
Q. Which areas does your service cover? We operate throughout Melbourne and the Mornington Peninsula and Australia wide for Remote Technical Support.
